General
1.1 - What
is Blackboard?
1.2 - My
bookmark or favorite to Blackboard doesn't work.
1.3 -
The text is too small to read, how do I fix this?
1.4 - My
instructor is using Blackboard. How do get enrolled in his/her
Blackboard course?
1.5 - How
can I get a Blackboard account?
1.6 - How
can I find more information on how to use Blackboard?
1.7 - Whom
do I contact to report a problem?
1.8 - Does
Blackboard support Macintosh?
1.9 -
Which browsers does Blackboard support?
Logging In
2.1 - How
do I login for the first time?
2.2 - What
if I forget my password?
2.3 - How
can I change my password?
2.4 - My last name
has changed - what happens to my Blackboard account?
Problems with My JMU
3.1 - My
course is not listed under My Courses.
3.2 - My courses from
last semester are still showing up.
3.3 - You
get a blank page or script error after logging in.
3.4 - What
if I do not want my email address listed on the Student Roster?
Respondus LockDown Browser
4.1 - Font
is too small and I cannot read the test questions
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1.1 - What is
Blackboard?
Blackboard is JMU's chosen
format for delivering course content online. Blackboard allows your
professors to quickly and easily create password protected websites for
your classes that include discussion boards, virtual chat, file exchange,
online assessments and more.
1.2 - My bookmark or
favorite to Blackboard doesn't work.
When you go to the
Blackboard website, Blackboard adds a bit of text to the URL (/?bbatt=Y).
When you make a bookmark or favorite, this extra bit of text is included
and can cause the bookmark to not work. To fix this, edit the bookmark
so that it points to only http://blackboard.jmu.edu
1.3 - The text
is too small to read, how do I fix this?
This is probably due to your browser's Text Size being set too small.
In Internet Explorer, 1) click "View" in the menu bar at the top of the window.
2) Choose "Text Size"
3) Select "Medium"
In Netscape, 1) click "View" in the menu bar at the top of the window.
2) Choose "Text Zoom"
3) Select "100% (Original size)
1.4 - My instructor is
using Blackboard. How do get enrolled in his/her Blackboard course?
You do not need to do
anything to be enrolled in a Blackboard course. If you are officially
registered for the course, you will automatically be enrolled in the
class. The class will appear in the My Courses box on the “My JMU” page
when you first log in to Blackboard.
If you have registered for the course after the semester has begun,
it may take 24 hours before the course shows up in Blackboard for you,
provided that the instructor is using Blackboard and has made the course Available.
1.5 - How can I get a
Blackboard account?
Everyone in the JMU
community is given a Blackboard account. You do not need to do anything.
Your Blackboard username and password are the same as those you use for
JMU e-mail.
1.6 - How can I find
more information on how to use Blackboard?
Once you have entered a
Blackboard course, click the Tools button/link and then click Manual.
The manual includes an in-depth description of each area of your
Blackboard course.
1.7 - Whom do I contact
to report a problem?
You can send an email to
Blackboard
Support. The Helpdesk can only help you with login problems.
1.8
- Does Blackboard support Macintosh?
Apple OS X is supported by Blackboard and we do provide technical
assistance for Macintosh related problems. Centra and Studymate are
currently Windows Only applications and will not run on Apple OS
X.
1.9 - Which browsers does
Blackboard support?
Currently Blackboard is designed to work best with Internet Explorer. This is the
recommended browser. However, browsers which fully support Java do work with
Blackboard. Many users have reported that Firefox, Safari, and Netscape do work well
with Blackboard. The America Online browser is not supported.
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2.1 - How do I login for
the first time?
To log into Blackboard, go
to http://blackboard.jmu.edu.
Blackboard uses the same username and password as your JMU e-mail
account.
Contact the Helpdesk at 568-3555 for any questions or problems with
your username and password.
2.2 - What if I forget
my password?
You can call the Help Desk
at 568-3555 but they will not be able to tell you your password. If your
password needs to be reset, you will have to go to the Help Desk area on
the lower level of the Frye building with a picture ID in order for them
to be able to help you.
2.3 - How can I change
my password?
It is not possible to
change your password in Blackboard. Blackboard now uses the same
username and password as your JMU e-mail account (your LDAP account). To
change your electronic id (e-ID) password, go to the Accounts Portal at
https://accounts.jmu.edu and
select the e-ID password option.
2.4 - My last name
has changed - what happens to my Blackboard account?
When your last name has changed, JMU will issue you a new electronic
id (Eid). This new Eid will automatically become your username on
Blackboard and your previous username will be disabled. After you have
successfully logged into Blackboard with your new Eid and password,
you should check and manually change the email address on Blackboard if necessary. To do this,
1) click on Personal Information at the bottom of the left frame on the
MY JMU page.
2) click Edit Personal Information
3) In the E-mail box, enter your new JMU email address AND click Submit
at the bottom of the page.
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3.1 - My course is not
listed under My Courses.
You will only see a class
in this list when you are officially registered for the class and if the
instructor is planning to use Blackboard for the course. Because not all instructors
use Blackboard, you should depend on Ecampus for your official registration status.
Enrollment data is pulled from the Student Administration system
daily (M-F). Normally, every student who is enrolled with the registrar's
office will be enrolled in the Blackboard course within 24 hours of
registration.
Classes are created in Blackboard in an “unavailable” status and are
made available by the instructors if/when they decide to use Blackboard
for their courses and when they are ready to make the content visible to
students. If you know the instructor is using Blackboard, and you do not
see that class on your list, verify with the instructor that the course
has been made available.
3.2 - My courses from
last semester are still showing up.
Classes from a previous semester will continue to show until the third week of the current
semester. In the meantime, just ignore them. If classes from older semesters are still
showing, you can either ignore them as well or Hide them from your My Courses view.
To hide classes, on the My Courses menu bar, click on the pencil tip icon at the far
right and deselect all columns for each course you wish to
hide from view and click Submit at the bottom of the screen.
3.3 - You get a blank
page or script error after logging in.
This can happen during
times of heavy use. Try reloading or refreshing the page by clicking
your browser's reload button or right-clicking on the page and choosing
Refresh.
3.4 - What if I do not
want my email address listed on the Student Roster?
To set your email address
invisible to the rest of your class, you must go into the Personal
Information area from either the Student Tools area of your course, or
from the Tools box on the My JMU page and click on Privacy Options. You
can then choose what information to share with the rest of the class.
4.1 -
Font is too small and I cannot read the test questions.
Internet Explorer settings are probably set to a smaller font size.
Try starting Internet Explorer, then choosing Page > Text Size and increasing the size.
This will change the normal text size in LockDown Browser too.
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